Delivery is free on orders of 50 euros or more within the Netherlands and Benelux. If your order comes to less than 50 euros, then you pay € 5.95 for shipping costs in the Netherlands, € 6.95 in Belgium and Luxembourg, € 9.95 in Germany and € 13.00 in Italy. Your order will be shipped within 4-5 business days.
Not completely happy with your order? You can return it within 14 days.
To return your item, follow these steps:
- Fill in the return form. This is included with your order.
- Drop off your parcel at your nearest post office
- You’ll be given a postage receipt – keep this in a safe place
- When we’ve received and processed your return, we’ll refund your purchase amount excluding shipping costs as soon as possible - at least within 14 days.
There are costs associated with returning goods.
Please contact our customer service team if:
- The return form is missing from your order or you have lost it;
- Your return has not been processed within 14 days.
Cancelling an order If you decide to cancel your agreement with us and return your purchase, we will reimburse all payments made up to that point, excluding delivery costs (or eventual additional costs resulting from the use of a delivery method other than the cheapest standard delivery method offered by us) without undue delay and, in any case, not later than 14 days from the day on which we have been informed of your decision to cancel the agreement.