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Customer Service | Redmax Sportswear

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Frequently asked questions


1. Frequently Asked Questions

1.1 Is it safe to place an order on the website?

Certainly, iDeal is a reliable and secure online payment system that you can use to make purchases through your own bank. Pay your order directly online via the trusted payment environment of your bank.

1.2 Do I need to create an account to order products?

No, it is also possible to pay as a guest. However, if you create an account, your details will be entered automatically with a possible next order.

1.3 How long does it take to receive an order?

We strive to deliver your order as quickly as possible. This usually happens within 1 to 3 business days.

1.4 I have not received a confirmation email and / or Track & Trace code? What now?

If you cannot find the e-mail (s) in your inbox, we recommend that you first check your spam or advertising brochure. Can't find the mail yet? Then contact our customer service.

1.5 I want to cancel my order, is this possible?

If you want to cancel your order, you must contact our customer service. You do this by sending an e-mail or calling us.

1.6 Is my data treated securely?

Yes, all your data is treated securely. The data within the website is sent via an SSL-secured environment.

1.7 Which payment methods are accepted?

You can pay with the following payment methods:

• iDeal
• Visa
• Maestro
• SOFORT Banking
• Belfius
• PayPal
• Bancontact / Mister Cash
• Mastercard
• American Express

1.8 How does iDeal work?

iDEAL is the system that links you directly to your internet banking program with an online purchase. You do not have to register, download files or create an account to use iDEAL. If you use internet banking with Abn-Amro, ASN Bank, Fortis, Friesland Bank, ING Bank, Rabobank, SNS Bank or SNS Regio Bank, you can pay directly with iDEAL. You then pay quickly and easily in the trusted internet payment environment of your own bank. Pay as you're used to.

1.9 How is my order shipped?

Your order will be sent via DHL. If there is something wrong with your order, please contact our customer service.

1.10 What happens if I cannot receive my order?

In most cases, your order will be delivered to the neighbors. If your neighbors are not at home, there is a chance that the package will be taken back. Our logistic partner will then contact you for a new delivery appointment.

1.11 How can I return my purchase and are there costs involved?

You can return your purchase for free up to 14 days. You can find more information about this at Shipping & Returns.

1.12 Can I return or exchange my purchase at any time?

You can only exchange your purchase if it is not damaged. Offcourse you are allowed to wear the clothes to see how it fits and feels. 

1.13 How long do I have a warranty on my product?

The statutory warranty period applies to all products purchased from Redmax Sportswear.

1.14 A product from my online order was delivered damaged, or I did not receive the correct product. What should I do?

You can contact our customer service for this. You can do this by sending us an e-mail or calling us on our number.

1.15 How can I contact Redmax Sportswear?

You can contact us by sending an e-mail or calling us. You can also go here for complaints regarding the products or shipment.

1.16 What are the terms and conditions?

View the "terms and conditions" page for more information.

1.17 What materials are Redmax products made of?

The clothing of Redmax Sportswear is made of functional materials for optimum comfort.

Materials that are used include; bamboo, coffee, chitosan, coconut and volcanic ash.

1.18 What are Redmax's core values?

The core values of Redmax are:

• MAXFUNCTIONAL
• MAXPERFORMANCE
• MAXCOMFORT
• MAXATTENTION
• MAXSUSTAINABILITY
• MAXTESTED
• MAXVALUE
• MAXSATISFACTION

1.19 Why should I choose Redmax Sportswear?

By choosing Redmax Sportswear you are assured of top quality and maximum comfort. The ideal clothing for sports.

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